Information for Tenants
  1. Available Properties. You can find our available properties here. Our properties are also advertised in your local paper (Western Leader, Central Leader, North Shore Times or Manukau Courier). Prestige or central properties are also found in the New Zealand Herald on Wednesdays and/or Saturdays.
  2. Tenancy Applications. Our service aims to select the best possible tenant for the property offered. Please be aware that the process involves a Credit Check and checks with referees (employment and past/current landlords). Once you have selected a property and met with the Property Manager, you will be given a Tenancy Application Form which is also available here. We require each adult person who intends living at an address to complete the form. Incorrect details can lead to an application being declined, so please be thorough.
  3. Property Viewings. Please phone the Property Manager assigned, or ring the numbers in the advertisement for a property viewing. All vacant properties are advertised with viewing times, but special arrangements can be made outside these times. Houses not yet vacant can be arranged on an appointment only basis.
  4. Tenancy Agreements. Once offered a property, you will be asked to meet with the Property Manager to complete a Tenancy Agreement. We use a thorough agreement which spells out rights and obligations of each party. The agreement conforms to the Residential Tenancies Act 1986. At the time you sign the agreements, it will be necessary to pay your bond of up to four weeks rent, plus rent in advance to a maximum of two weeks and the letting fee, currently one week plus gst. The proportions here are subject to change, but currently we expect a three week bond, one weeks rent in advance and the letting fee.
  5. Inspections. Before you move in, the Property manager will complete the initial inspection, plus take photographs of the property. You will be given two copies of the inspection. Please check the details are correct, then send one copy back to us. If you do not send the report back within 7 days, the inspection as initially given is taken as accurate and correct. Regular property inspections are carried out quarterly, or as required and are notified by post, and or a phone call.
  6. Rent Payments. All rent payments are to be made in full and on or before due date by Automatic Payment directly to our account. Make sure you use the correct code as given to you by your Property Manager. Without a code we won't know who has paid us and your payment cannot be processed until proof of payment is supplied. When you sign up for a tenancy with us, we will give you an Automatic Payment form with your codes and our particulars. Please complete the form and lodge it with your bank. If you know a payment cannot be made, please advise us before it is due. We have strict guidelines to take for defaulters, with a zero tolerance. If your rent is late without explanation, you will be sent notices of breach and action by Tenancy Services.
  7. Vacating Procedures. If you have a "Periodic Tenancy" you must give us 21 days notice in writing, and effective from when we receive it. We will confirm receipt of your letter by mail and we will also send a checklist to ensure the house is clean and tidy and everything is in working order. Phone your Property Manager ahead of the vacate date to arrange an appropriate time for the final inspection. Fixed Term Tenancies cannot be ended by notice. Penalties apply to those who break their lease. You would be responsible for rent until the end of the lease term or until a suitable replacement tenant (acceptable to the Property Manager) is placed, plus an advertising charge (which ever happens first). The procedure if you want to move out at the end of your term is the same for the Periodic Agreement stated above; notify the Manager 21 days out, and prepare for the final inspection.
  8. Maintenance and Repairs. We have people on hand to attend to maintenance and repairs. You are not permitted to carry out any repair or work on the property without the express permission of the Property Manager, who in turn consults the owner. Please call your Property Manager to notify them that a repair is necessary. They will then have a tradesperson contact you for access to carry out the work. The appointment time for the tradesperson is set between yourself and the tradesperson. W e do not necessarily set the time for the work to happen. Please keep to arrangements made, because if you are not home, or fail to allow access at the arranged time, you may incur a call out charge.
  9. Common Faults. To avoid delays in getting the right tradesperson, there are some regular faults that can occur:
    • No Power. Power is to be connected by you. You can now select your supplier:

      Contact Energy, phone 0800 809 000;
      Genesis 0800 436 3474;
      Mercury Energy 0800 101 810;
      Empower 0800 340 000

      In the event that you have no power, check with your supplier or talk to neighbours; there may be a fault in the area. Phone your Property Manger in the event these don't help the situation.

    • No hot water. Is it gas or electric? Again check with your energy supplier. Electric cylinders have a circuit called a "ripple relay" and sometimes electric companies turn off this circuit to save power. Also check all switches are on, and check the fuse in your main switchboard. If it is gas, check the supply is on, and that the pilot is lit. Phone your Property Manger in the event these don't help the situation.
    • A sink is blocked. If there is a major blockage or sewerage leak, please phone your Property Manager immediately. For other blockages, please check drains for food, or hair. Remove what you can by hand, then try a product such as "Draino" or a plunger. For food or fat blockages, try pouring a kettle of boiling water down the drain. Phone your Property Manger in the event these don't help the situation.
    • The stove isn't working properly. If elements work, but the oven does not, please check the "Automatic Timer" has not been activated. If elements do not work, check the switches are on, and if that does not help, please phone the Property Manager.
    • Garage Door Opener is not working. Please check it is plugged in and switched on. Also check batteries in the remote are charged. Phone your Property Manger in the event these don't help the situation.
    • Waste Disposal is not working. Please be careful with what is placed down disposals. Do not put in any bones, fats or fibrous foods (corn cobs, husks, banana peels, onion skins etc). Make sure you run water the whole time the disposal is turned on. Check the safety switch on the bottom of the motor - push it in if it has popped out. DO NOT PUT YOUR HAND IN THE MACHINE UNLESS IT IS OFF AT THE WALL AND UNPLUGGED - THERE ARE SHARP BLADES INSIDE. Phone your Property Manger in the event these don't help the situation.